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Exam 1: Operations Management

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Question 1

Multiple Choice

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Operations management is concerned with

A) the design of a firm's productive systems.
B) the operation of a firm's productive systems.
C) the improvement of a firm's productive systems.
D) all of the above.

E) A) and B)
F) None of the above

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Question 2

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The degree of competitiveness in an industry can affect

A) product innovation
B) technological investment
C) operating strategy
D) all of the above

E) All of the above
F) None of the above

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Question 3

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Many companies now find it necessary to have some global presence to remain competitive.

Globalization has affected both manufacturing and service operations.

A warehouse operation is an example of a physical transformation process.

Companies go global to

The major factors impacting globalization of the supply chain include all the following except

Globalization of the supply chain for many products has many pros and few,if any,cons.

A firm who is adept at recognizing global windows of opportunity,acting on those very quickly,with tight linkages can be said to be competing on:

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

Globalization requires that firms compete on cost and not quality,speed or flexibility.

Deployment is a step in strategy formualtion that evaluates the alignment between core competencies and order winners.

To be effective an operations manager needs an integrated view of business organizations.

An order qualifier is a customer criteria that wins the order.

A retail operation is an example of an exchange transformation process.

Firms compete in the marketplace based on cost,speed,quality and flexibility.

Emphasizing the strategic role of operations enhances the competitiveness of U.S.companies.

A nation's productivity is unrelated to its standard of living.

All of the following are responsibilities of operations managers except

The work of W.Edwards Deming is most closely associated with