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Exam 14: Supply Chain Management

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Question 81

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At each tier of the supply chain,the Balanced Scorecard Approach addresses four areas of performance.They are performance metrics,financial metrics,business process metrics,and _____ metrics.

A) product development and commercialization
B) materials handling
C) learning and growth
D) order fulfillment
E) integration

F) C) and D)
G) B) and C)

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Question 82

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What is relationship integration? Describe a supply chain that has achieved high relationship integration.

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Relationship integration is the ability ...

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Question 83

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_____ occurs when all the firms and business units participating in the supply chain appear as though they are reading from the same script.

Sobha Developers is the only company in India and possibly the world that manufactures almost everything that goes into its buildings.It is this backward integration that gives Sobha absolute control over quality at every level.Sobha has the highest possible _____ integration.

A manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system,such as transportation,warehousing,or order processing,is called:

Whirlpool and Lowe's Every week, Whirlpool and Lowe's have an on-line conference call to discuss what appliances are selling in the stores, and what capacity Whirlpool has to make product. Often, the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's. This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers. However, sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question. It then becomes a question of demand shaping for Lowe's. What promotions, in-store displays, sales incentives, etc. can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way, Lowe's, Whirlpool, and their suppliers manage supply and also demand. -Refer to Whirlpool and Lowe's.A tremendous amount of _____ exists between Lowe's and Whirlpool,which is evident by the long-lasting,value-added offerings Whirlpool provides to Lowe's.

High role specificity means each firm in the supply chain has clarity in terms of knowing which firm is the leader,which firms are the followers,and which responsibilities are assigned to each firm.