Question 1

If you assign a lot of importance or a high value to your prospective bonus or pay raise, then your valence is said to be high.

Accepted Answer

A) True 
 B)False

Question 2

In Herzberg's theory, the lower-level needs are known as hygiene factors, and the higher-level needs are called motivating factors.

Accepted Answer

A) True 
 B)False

Question 3

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Accepted Answer

A)   task significance
B)   autonomy
C)   skill variety
D)   feedback
E)   task identityF) None of the above
G) A) and B)

Question 4

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as _____.

Accepted Answer

A)   job development
B)   job enlargement
C)   job satisficing
D)   job enrichment
E)   job designF) C) and D)
G) A) and E)

Question 5

Feedback in the simple motivation model serves to inform you whether behavior worked and should be used again.

Accepted Answer

A) True 
 B)False

Question 6

The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.

Accepted Answer

A)   positive reinforcement
B)   intrinsic motivation
C)   punishment
D)   extinction
E)   negative reinforcementF) C) and D)
G) B) and C)

Question 7

Inputs, outputs, and comparisons are the essential elements in equity setting theory.

Accepted Answer

A) True 
 B)False

Question 8

Goal-setting theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

Accepted Answer

A) True 
 B)False

Question 9

Define the self-determination theory and list the three innate needs that influences behavior and well-being.

Accepted Answer

The self-determination theory assumes th...

Question 10

For managers, the importance of Maslow's contribution is that he showed that workers _____.

Accepted Answer

A)   are interested only in compensation that helps them fulfill physiological needs
B)   are as complex as their organization
C)   have needs beyond that of just earning a paycheck
D)   expect an employer to fulfill every level in their hierarchy of needs
E)   have needs that cannot be understood by their employerF) B) and E)
G) A) and B)

Question 11

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

A)   Self-actualization
B)   Productivity
C)   Self-determination
D)   Reinforcement
E)   MotivationF) All of the above
G) C) and D)

Question 12

Those with a high need for achievement may be the least efficient managers because they resist making decisions that make others resent them.

Accepted Answer

A) True 
 B)False

Question 13

Distinguish between the two types of rewards and provide an example of each.

Accepted Answer

Rewards are of two types: (1) an extrins...

Question 14

Which of the following is a process perspective on motivation?

Accepted Answer

A)   self-determination theory
B)   job characteristics model
C)   two-factor theory
D)   goal-setting theory
E)   acquired needs theoryF) None of the above
G) B) and D)

Question 15

In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for affiliation.

Accepted Answer

A) True 
 B)False

Question 16

The need for status, reputation, and recognition are part of _____.

Accepted Answer

A)   self-actualization
B)   love
C)   esteem
D)   safety
E)   physiologicalF) B) and E)
G) A) and B)

Question 17

Explain goal-setting theory and how goals should be set according to the theory.

Accepted Answer

Goal-setting theory suggests that employ...

Question 18

Define and explain the four types of reinforcement, including their effect on behavior. Give examples of each from your own experiences.

Accepted Answer

The four types are:
Positive reinforceme...

Question 19

The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called _____.

Accepted Answer

A)   horizontal loading
B)   skill variety
C)   autonomy
D)   task significance
E)   task identityF) All of the above
G) C) and E)

Question 20

When using goal-setting theory to motivate employees, managers should _____.

Accepted Answer

A)   set targets that are beyond employees' reach
B)   set goals that are easily achievable
C)   set general goals that are emotionally appealing
D)   hold employees responsible for getting feedback
E)   help workers understand and accept the goalsF) B) and E)
G) All of the above

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Goal-setting theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

Correct AnswerverifiedShow Answer

In Herzberg's theory, the lower-level needs are known as hygiene factors, and the higher-level needs are called motivating factors.

Correct AnswerverifiedShow Answer

The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.

Correct AnswerverifiedShow Answer

When using goal-setting theory to motivate employees, managers should _____.

Correct AnswerverifiedShow Answer

Distinguish between the two types of rewards and provide an example of each.

Correct AnswerverifiedRewards are of two types: (1) an extrins...View AnswerShow Answer

Those with a high need for achievement may be the least efficient managers because they resist making decisions that make others resent them.

Correct AnswerverifiedShow Answer

Which of the following is a process perspective on motivation?

Correct AnswerverifiedShow Answer

The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called _____.

Correct AnswerverifiedShow Answer

Explain goal-setting theory and how goals should be set according to the theory.

Correct AnswerverifiedGoal-setting theory suggests that employ...View AnswerShow Answer

In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for affiliation.

Correct AnswerverifiedShow Answer

Inputs, outputs, and comparisons are the essential elements in equity setting theory.

Correct AnswerverifiedShow Answer

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Correct AnswerverifiedShow Answer

Feedback in the simple motivation model serves to inform you whether behavior worked and should be used again.

Correct AnswerverifiedShow Answer

The need for status, reputation, and recognition are part of _____.

Correct AnswerverifiedShow Answer

Define the self-determination theory and list the three innate needs that influences behavior and well-being.

Correct AnswerverifiedThe self-determination theory assumes th...View AnswerShow Answer

If you assign a lot of importance or a high value to your prospective bonus or pay raise, then your valence is said to be high.

Correct AnswerverifiedShow Answer

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Correct AnswerverifiedShow Answer

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as _____.

Correct AnswerverifiedShow Answer

For managers, the importance of Maslow's contribution is that he showed that workers _____.

Correct AnswerverifiedShow Answer

Define and explain the four types of reinforcement, including their effect on behavior. Give examples of each from your own experiences.

Correct AnswerverifiedThe four types are:Positive reinforceme...View AnswerShow Answer

Correct Answer
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Rewards are of two types: (1) an extrins...
View Answer

Correct Answer
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Goal-setting theory suggests that employ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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The self-determination theory assumes th...
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Correct Answer
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Correct Answer
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The four types are:
Positive reinforceme...
View Answer